I attempted to express the idea that frustrated computer users want a way to
find solutions.

Yes, the answers are out there, but simple users don't have time to dive head
first into an un-indexed informational dumpster to find out why something
doesn't work.

To use a firearm metaphor, if I have a broken gun, or I need to do a trigger job
on a 1911, .45ACP, I pull out my "/Ed Brown's 1911/ Bench Reference" /CD/-Rom
<www.midwayusa.com/.../showpage\
=froogle&utm_medium=free&utm_campaign=10614>, turn to page 184 in "The Gun
Digest Book of Firearms Assembly/Disassembly Part I: Automatic Pistols, round up
my tools, and my Brownell's catalog and go to work. Worst case scenario, if I
can't fix something, I will have the correct names for problem areas when I ask
for help.

The fluidity of computer hardware and software development makes finding
solutions more challenging. Part of the successful process of creation requires
the development of good documentation. All I am asking is for the marriage of
that documentation to good search engine algorithms.