This average user agrees with you.

I draw the line at the command prompt. If a fix or function requires the user
to type gibberish at a command prompt, in my opinion the developer has failed. A
user shouldn't have to read a seventy page man page, spend hours scouring the
internet forums for fixes and waste non-value added time to repair or enable
basic functions and services in a gui-based OS. Not saying there shouldn't be a
command prompt but you'd think at this stage in the game making command line
tweaks to the OS would be the exception rather than the rule. It's probably
been 10 years or more since I've had to do that in windoze.

This revolving door of six month restarts, enhancements causing more problems
than they fix, basic things broken, and obtuse user intervention may be fun for
some people, but my goal is to get work done on the computer, not just work on
the computer. Sometimes you just want to have a data appliance. Few users care
what's behind the curtain - it's all about the applications. Ubuntu has been
the closest thing to that for me on the Linux side, but it's still not quite
there yet. Not expecting perfection, but once it reaches the usablility of my
windoze 2K box, I'd be happy enough.